This section displays a comprehensive list of customers, which is essential for tracking customer engagement and managing bookings.

Add Contact

To add a new customer contact, the user is presented with a form comprising two main parts:

Profile Information

The "Profile" section of the "Add New Contact" form is designed to collect essential information about a passenger or contact within the system. Here is an explanation of the fields within this section:

• First Name*: A mandatory field for entering the contact's given name.
• Last Name*: A mandatory field for entering the contact's family name or surname.
• Email*: A mandatory field where the contact's email address is inputted for electronic communication.
• Phone (Primary): A field to enter the main contact number for the passenger.
• Phone (Secondary): An additional field for an alternative or secondary contact number.
• Operator: A dropdown list to associate the contact with a specific operator or service within the system. This could be used to assign the contact to a specific customer service representative or to categorize them under different service areas.
• Address Line 1: The primary street address or residence of the contact.
• Address Line 2: Additional address information, which could include apartment numbers, suite numbers, or other necessary details for mail and deliveries.
• Country: A dropdown menu to select the country where the contact resides.
• State: Another dropdown menu to select the state within the selected country, further refining the contact's location.
• City: A dropdown list to choose the city of the contact's address.
• Zip: The postal or zip code associated with the contact’s address.

On the right, there's a placeholder for the Profile Picture, which allows for a visual identifier for the contact.The information captured here forms the foundation of the contact's profile for communication, service provision, and operational logistics. It can be crucial for sending correspondence, managing bookings, and tailoring services to the contact’s location.

 License and Activation

    The "License and Activation" tab appears to be a section within a system where information related to a contact's driving license and their account activation status can be inputted and managed. Here is the function of each field:

• License No.: A field to enter the unique identifier or number of the contact’s driving license.
  
• License Class: This field may describe the type or category of vehicle the contact is licensed to operate, such as "Light motor vehicle."
  
• License Expiration Date: The date when the driving license will expire or is due for renewal. Typically, this will have a date picker for accurate recording.
  
• Verification ID Type: A dropdown menu for selecting the type of identification document provided for verifying the contact's identity, which could include a passport, national ID, etc.
  
• Verification ID No: The field where the number of the chosen verification ID type is entered.
  
• Contact Activation Status: A dropdown menu to set the status of the contact's account within the system, which may include statuses like "Active," "Inactive," or "Pending."
  
• License Photo:  An upload button to attach a digital image of the driving license, allowing for visual verification of the document.

This tab is vital for ensuring that all necessary legal documentation for contact is valid, up-to-date, and verified. It is also used to manage the activation status of a contact's account, likely affecting their ability to access and use certain features within the system.

View Contacts

The primary view under the Contacts tab shows a table listing customer names, their cities, states/regions, average ratings, and the total number of bookings.

• Name: Customer's full name.
• City: Customer's city of residence or operation.
• State/Region: State or region where the customer is located.
• Average Rating: Reflects the customer's average rating, typically from service feedback.
• No. of Bookings: Indicates the frequency of the customer's bookings.

Detailed Contact View

Clicking on a customer record provides a detailed view and offers the following sections:

Profile Information

• Avatar: A profile image of the contact for visual identification.
• Email: The contact's email address, used for sending communication and notifications.
• Phone: The primary phone number for reaching the contact.
• Alternate Phone: A secondary phone number for the contact, if available.
• Operator: The specific operator or service provider the contact is associated with, if applicable.
• Address: The physical address of the contact, which includes street, city, and country details.

Passenger Engagement (not visible in this entry)

This section would typically include metrics and information related to the contact’s engagement, such as the number of reviews they have left, any support tickets they have opened, their average rating, and the total number of reservations they have made.

Passenger Identification and License (not directly requested but part of the Contact Profile)

• Status: Indicates whether the contact's account is active or inactive.
• Verification ID: A field for the contact's identification document number.
• License No.: The unique number of the contact’s driving license, if applicable.
• License Class: The category of the driving license held by the contact.
• License Image: A digital copy of the contact’s driving license.
• License Expiry Date: The date on which the contact’s driving license is due to expire.

Reservation History

 Lists the customer's booking records and status.

Users can edit contact details or delete the customer profile if needed.

 Analytics

(Currently under development) This section will provide analytical tools for customer data assessment, helping to understand customer behaviour and preferences.